Terms Of Service

Check-In / Check-Out

Hotel Check-in Time is 12 PM, Check-out Time is 10 AM.
Early Check-in, Late Check-out to be charged extra & remains subject to availability.

Must Read

Passport, Aadhar, Voter ID, Driving License are accepted as ID proof(s)
PAN Card is not valid ID Proof for Hotel Check-In
Pets are not allowed.
Outside food is not allowed
Smoking within the premises is not allowed.
Alcohol consumption or carriage strictly prohibited at property.

Guest Profile

Minors under age of 18 years, unless accompanied by an adult are not allowed to check-in
Unmarried couple with local ID proof strictly not allowed.

ID Proof Related

Passport, Aadhar, Voter ID, Driving License or any Govt ID with Photograph & Address

Food Arrangement

Non veg food is allowed
Food delivery service is not available at the property
In room dining available
Outside food is not allowed

Smoking/Alcohol consumption Rules

Alcohol consumption is not allowed within the property premises.
Smoking within room, gallery or other premises strictly not allowed.
Violations of smoking rules to be charged with one additional room night + deep refreshing charges.
Terrace can be used responsibly or better be advised to smoke outside hotel premise.

Pet(s) Related

Pets are not allowed.
There are no pets living on the property

Property Accessibility

This property is not accessible to guests who use a wheelchair. Please make arrangements accordingly.

Child Extra Bed Policy

An extra bed will be provided to accommodate any child included in the booking for a charge. (Subject to availability)

Adult Extra Bed Policy

An extra mattress will be provided to accommodate any additional guest included in the booking for an additional charge 600 to 1000 depending on room type. (Subject to availability)

Cancellation Policy

Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated.
Cancellation refund within 48 hours of check-in or NO SHOW to be charged with tariff of one night
Cancellation refund prior 48 hours Check-In will attract deduction of 10% of entire booking cost or ₹399+GST per room night, whichsoever higher.
Eligible refund post applied deduction will be processes within 3 business day.
5-7 business days refund processing time for payments received through credit cards

Property Policy

According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at Ivy Nirvana. The identification proofs accepted are Aadhar Card, Driving License, Voters Card, Passport. Without valid ID the guest will not be allowed to check in at property.
Right to check-in is exclusive discretion of Hotel. Check-in can be denied by Ivy Nirvana to Guests deemed not fit for the property, its peaceful environment or for other Guests residing in Hotel. In case of denied check-in a refund may be issued or not depending on case to case basis.
The primary guest checking in to the hotel must be at least 18 years of age.
Early check-in or late check-out is subject to availability and may be chargeable by Ivy Nirvana. The standard check-in time is 12 PM and the standard check-out time is 10 AM. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.
The room tariff includes all taxes. The amount paid for the room does not include charges for optional services and facilities (such as room service, laundry etc.). All such will be charged at the time of check-out from the Hotel
Ivy Nirvana reserves the right of admission. Accommodation can be denied to guests posing as a 'couple' if suitable proof of identification is not presented at check-in. IVY Nirvana will not be responsible for any check-in denied by the Hotel due to the aforesaid reason.
Ivy Nirvana reserves the right of admission for local residents. Accommodation can be denied to guests residing in the same city. IVY Nirvana will not be responsible for any check-in denied by the Hotel due to the aforesaid reason.
For any update, guest shall pay applicable cancellation/modification charges.
For any concerns or clarifications related to your booking, you can contact the property on 9234855255.
Modified bookings will be subject to availability and revised booking policy of the Hotel.
The cancellation/modification charges are standard and any waiver is on the hotel's discretion.
Number of modifications possible on a booking will be on the discretion of IVY Nirvana.
Selective offers of IVY Nirvana will not be valid on a cancellation or modification of booking.
Any e-coupon discount on the original booking shall be forfeited in the event of cancellation or modification.

Payment Mode

Payment can be made either in full or part depending on reservation channel.
In case of part payment holding confirmed reservations, balance to be paid at time of check-in

Dispute Resolution

All the disputes are subject to Lakhisarai jurisdiction.