Cancellation & Refunds | Ivynirvana.com

Flexible Cancellation, Modification, Credits, and Refund Policy

At Ivy Nirvana, we understand that travel plans can change unexpectedly—and that's perfectly okay. Our policies are designed to offer maximum flexibility, complete transparency, and a smooth experience so you can book with confidence. Read on for the details:

1. Modification Policy

24-Hour Grace Period

For Reservations Made 7+ Days in Advance: If your booking is made at least 7 days before your scheduled check-in, you may cancel or modify your reservation within 24 hours of confirmation—absolutely free of charge.
- Refund Note: In these cases, any refund will be processed in full, minus a 3% deduction to cover payment gateway charges.

Flexible Date Changes

Easy Adjustments: Change your check-in and check-out dates up to 24 hours prior scheduled check-in at no extra cost as long as the new dates fall within 30 days of your original booking date and subject to availability.

2. Cancellation Policy

Standard Reservations

Cancellations Made More Than 7 Days Before Check-In: Full return to be processed deducting 3% as payment gateway charges Ivy Nirvana shall not charge any cancellation fee.
Cancellations Made Between 7 Days and 48 Hours Before Check-In: A fee of 15% of the total booking cost will apply, subject to a minimum deduction of ₹499 + Taxes.
Cancellations Made Within 48 Hours of Check-In: You will be charged an amount equal to the cost of one night's stay.

Non-Refundable Reservations

Special Discounted Rates: Reservations made under non-refundable rates are offered at a special discount. Any cancellations, modifications, or amendments for these bookings will incur the full charge.

Group Bookings (3 Rooms or More)

Cancellations Made Up to 15 Days Before Check-In: A deduction of 25% of the total booking cost will apply.
Cancellations Made Within 7 Days Before Check-In: A fee of 50% of the total booking cost will be charged.
Cancellations or No-Shows Within 7 Days of Check-In: The full booking amount (100%) will be non-refundable.

Additional Considerations

No-Show: If you do not arrive on your scheduled check-in date without prior notification, the entire reservation amount will be charged.
Early Departure: If you choose to leave before your scheduled check-out, you will still be charged for the full length of your reservation.

3. Credits for Future Stays

Opt for a Credit Instead: Should you need to cancel your reservation, you have the option to receive a credit for a future stay. This credit will be applied after any applicable deductions (as per our standard cancellation policy) and will remain valid for one year from the original booking date.

4. Refund Process

Timely Refunds: Eligible refunds will be initiated within 3 business days from the date of cancellation.
Processing Time: The refund will be credited to the original method of payment within 7 to 10 business days, depending on processing times of our payment gateways and your bank.

5. Special Circumstances

Special Promotions & Packages: Reservations made under special promotions or discounted packages may have unique cancellation terms. Please refer to the specific terms provided at the time of booking.
Force Majeure: In cases of unforeseen events (e.g., natural disasters, pandemics), we reserve the right to modify or waive cancellation fees. Please contact our customer service team as soon as possible.
Medical Emergencies & Travel Restrictions: Individuals facing confirmed emergencies or travel restrictions, with appropriate documentation, may be eligible for a cancellation without penalty.

6. Contact Information

For any questions or assistance regarding modifications, cancellations, future credits, or refunds, please reach out to our customer service team:

Email: reservations@ivynirvana.com
Phone: +91 9234-855-255
Office Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

Book with confidence at Ivy Nirvana knowing that your plans are supported by a flexible, guest-friendly policy. We look forward to welcoming you and ensuring your stay is as enjoyable and stress-free as possible!