Privacy Policy | Ivynirvana.com

Effective Date: 01/01/2025

Introduction

Welcome to IVY Nirvana! We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to ensure your data is secure, in compliance with Indian laws and regulations. By using our services, you agree to the terms outlined in this policy.

Information We Collect

Personal Information
When you make a reservation or use our services, we may collect personal details such as:

Name
Address
Email
Phone number
Passport or identity verification details
Payment information

Usage Data

Information about how you interact with our website, including:

IP addresses
Browser types
Pages visited
Referral URLs
Date and time of access

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather data about website usage. You can manage cookie preferences through your browser settings.

Device Information

Information about the devices you use to access our services, including:

Device type
Operating system
Unique device identifiers

Location Data

We may collect and process information about your location if you give us permission to do so. This helps us provide location-based services.

How We Use Your Information

Reservation and Services

To process reservations, manage bookings, and provide you with personalized services during your stay. This includes:

Sending booking confirmations
Updating you about your stay
Responding to inquiries and requests

Communication

To send you confirmation emails, updates about your stay, promotional offers, and other relevant information. You can opt out of marketing communications at any time.

Improvement and Analytics

To improve our services, analyze website usage, and understand guest preferences. This includes:

Using data analytics to enhance user experience and service delivery
Conducting surveys and feedback collection

Legal Compliance

To comply with legal obligations, such as identity verification, and to protect our rights and interests. This includes:

Cooperating with legal authorities
Ensuring compliance with applicable laws and regulations

Security and Fraud Prevention

To protect our guests and IVY Nirvana from fraud, unauthorized access, and other illegal activities.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes:

Encryption: Encrypting sensitive data during transmission and storage.
Access Controls: Restricting access to personal information to authorized personnel only.
Regular Security Assessments: Conducting regular security assessments and audits to identify vulnerabilities and improve our security protocols.

Data Retention

Retention Period: We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Deletion of Data: Upon request, we will securely delete your personal data, subject to any legal obligations to retain certain records.

Sharing Your Information

Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
Legal Obligations: We may disclose your information if required by law, or in response to valid requests by public authorities (e.g., a court or a government agency).

Your Rights

Access and Update: You have the right to access and update your personal information at any time.
Data Portability: You have the right to request a copy of the personal data we hold about you in a structured, machine-readable format.
Withdraw Consent: If we process your personal data based on your consent, you can withdraw your consent at any time.
Lodge a Complaint: You have the right to lodge a complaint with a data protection authority if you believe your rights have been violated.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy, please contact us at:

Email: reservations@ivynirvana.com
Address: IVY Nirvana, Ward # 08, Chitranjan Road, Lakhisarai 811311 Bihar, India