Frequently Asked Questions

General Information
 

1. What is Ivy Nirvana? Ivy Nirvana is a Premium Boutique Hotel located in Lakhisarai, Bihar, India.

2. What is complete address of Hotel? Ivy Nirvana is located at Ward # 08, Chitranjan Road, Karyanand Nagar, Lakhisarai, 811311 Bihar, India.

3. How can I contact the Hotel? You can contact us via phone at +91-9234-855-255 or email at reservations@ivynirvana.com.

4. What are the nearest landmarks? Town Police Station, Sai Mandir, SBPDCL Office, Flipkart Hub are the landmarks.

5. What are the check-in and check-out times? Check-in is at 12:00 PM and check-out is at 10:00 AM.

6. Is early check-in or late check-out available? Early check-in and late check-out are subject to availability and incur additional charges.
    

Booking and Reservations
 

1. How can I make a reservation? We encourage direct bookings @ www.ivynirvana.com or else, You can reach us @ +91-9234-855-255 email- reservations@ivynirvana.com for offline reservations.

2. Do I need a credit card to make a reservation? We accept all possible mode of payments like credit card, debit card, net banking, UPI etc.

3. What is the tariff range for rooms at IVY Nirvana? Depending on Room Type, Occupancy & Meal Plan, tariff range is ₹2500 to ₹10000

4. Can I cancel or modify my reservation? Yes, You can cancel or modify your reservation according to our cancellation policy.

5. What is the cancellation policy? Please click and access our detailed Cancellation Policy

6. Do you offer group bookings? Yes, we offer group bookings and special rates for extended stay above 10 room nights. Please connect our office @ +91-9234-855-255 or reservations@ivynirvana.com

7. I need GST Invoice, What to do ? Our 100% invoice issued are GST invoice only. If You wish your GST Number to be updated in invoice, please share the GSTN during check-in.

8. Does IVY Nirvana supports Bill to Company? Yes. Business house can connect with us for contractual rates under Bill to Company.
    

Rooms and Amenities
 

1. What type of rooms are available? We offer a variety of rooms, including Standard, Premium, Classic & Luxury Suite.

2. Are the rooms equipped with air conditioning? Yes, all our rooms are equipped with air conditioning.

3. Are there tea and coffee-making facilities in the rooms? Yes, Premium, Classic & Lux rooms are equipped with Electric Kettle, Tea, Coffee, Milk, Sugar sachets along with free Bisleri bottles.

4. Is there a daily housekeeping service? Yes, Hygiene is our key focus area & daily housekeeping is must to ensure your room remains clean, warm and welcoming.

5. Are there any in-room entertainment options? Yes, each room is equipped with a Smart TV, Wi-Fi, & DTH.

6. Do the rooms have blackout curtains? Yes, all rooms are equipped with blackout curtains to ensure a comfortable and undisturbed sleep.

7. Can we request extra beds or cribs? Extra mattresses are available at cost. Please inform the front desk in advance to ensure availability.

8. What kind of washroom is there at Ivy Nirvana? All offered rooms are set up with super clean private western washroom featuring premium Jaquar fittings, Rain Shower, Slippers, Bathmat, Towel etc.

9. Are there free toiletry available in room? Complete toiletry kit with Body & Hair wash, Moisturizer, Dental Kit, Shaving Kit, Comb are available for free in Premium, Classic & Suit room. 

10. Is there hot and cold water supply in washrooms ? Yes, we have 24x365 supply of Hot & Cold water in all the washrooms.

11. Is there a bathtub in the rooms? Suite room features premium bath tub for added comfort and luxury.

12. Do you provide free Wi-Fi? Yes, complimentary Wi-Fi is available throughout the hotel.

13. Is breakfast included in the room rate? Yes! Different rate plans are available. If you wish to include breakfast, please select the desired option while making a reservation.
     

Services and Facilities
 

1. Do you offer room service? Yes, Room service available till 11:00 PM.

2. Is there a fitness center at the hotel? Not as of now.

3. Do you have a swimming pool? No. Lakhisarai is small town & we don’t observe such service opportunity by large.

4. Is there a spa at the hotel? No

5. Do you provide laundry services? Yes, laundry services are available for an additional fee.

6. What are the available conveniences for long term stay at Ivy Nirvana? Long term stay are welcomed with Daily Housekeeping, Change of Linen & Towels, Low Spice Food and attention to individual need for complete smooth stay.
    

Accessibility
 

1. Is the hotel wheelchair accessible? No

2. Do you have accessible rooms? Varies on case to case. Please call our office to discuss the special need.

3. Is there an elevator in the hotel? No. We have beautiful staircase which illuminates with every step you make. We encourage guests using stairs to help them keeping fit and healthy.

4. Do you provide parking facilities? Yes, we offer free parking for our guests.

5. Is there a shuttle service available? Public transport like frequently available Train & Bus. Private Car or Taxi are available on request.
    

Policies
 

1. What is the hotel's pet policy? Unfortunately, Pets are not allowed in the hotel.

2. Do you have a smoking policy? Smoking is not allowed inside the hotel. Designated smoking areas are available around. Violation of smoking rules to attract one extra room night charges and deep refreshing cost to the final check-out bills.

3. What is Alcohol Policy at Ivy Nirvana: PROHIBITED - Consumption or even carriage of alcohol in state Bihar is punishable offence.

4. What is the hotel's policy on extra beds? Extra mattresses are available upon request and incur additional charges.

5. Do you have a child policy? Children under 12 years can stay free of charge when using existing beds.

6. What is the hotel's policy on noise? We ask all guests to respect quiet hours between 10:00 PM and 7:00 AM.
    

Safety and Security
 

1. What safety measures are in place at the hotel? Reception Monitoring, CCTV Surveillance, Fire Extinguisher, Smoke Detectors in all rooms. Inside manual latch (door lock bolt) specially installed for female guest.

2. Do you have a first aid kit available? Yes, a first aid kit is available at the front desk.

3. Is there a doctor on call? We have several health centers within 200 to 500 meters and transportation can be provided on request.

4. Do you have fire safety measures in place? Yes, we have fire extinguishers.

5. Is there a door lock in the rooms? Yes, all rooms are equipped with high standard door locks, manual latch & see through lenses..
    

Sustainability
 

1. What sustainability practices does the hotel follow? We use solar energy under certain scope, have sensor-controlled lighting at places as well we keep clear check on food & water wastage.

2. Do you have eco-friendly amenities? We have few, and we are further working around it.

3. Is the hotel involved in any local community projects? We are always open and keep actively looking to support the social cause.

4. How can guests contribute to sustainability during their stay? Guests can contribute their part by responsibly using water, electricity, towels, linens etc.
    

Guest Experience
 

1. What measures do you take to ensure guest satisfaction? We prioritize cleanliness, comfort, & personalized service to ensure a pleasant stay.

2. Do you offer any special packages or promotions? Yes, we offer seasonal packages and promotions time to time. Please keep checking our website for updates.

3. Can I provide feedback about my stay? Yes, we welcome feedback and encourage guests to share their experiences with us. Please use online feedback form on Contact Us page or write to us at reservations@ivynirvana.com

4. Do you have a loyalty program? Yes, we offer a loyalty program with exclusive benefits for repeat guests. Please speak to our reception or call +91-9234-855-255

5. What should I do if I have a complaint? Our entire operations are designed in such a way where complaints have very limited chances to show up at Ivy Nirvana. However, if there has been either, we would just love to quickly fix those once for ever. Please contact our front desk, and we will address & resolve your concerns promptly.
    

Local Attractions
 

1. What are some nearby attractions? We have good number of local attractions within 5 to 40 KM range.
   
   Shringi Rishi Ashram -    30 Km
   Ashok Dham Temple -     06 Km
   Lakhisarai Museum   -     06 Km
   Lachhuar Jain Temple-    35 Km
   Maharani Asthan -           20 Km
   Lal Pahari -                     10 Km
   Krimila Park Hasanpur – 05 Km
    

2. Do you offer guided tours? Private car with local driver can be arranged.

3. Can you recommend any local restaurants? Yes, our staff can provide recommendations for local dining options.

4. Is there public transportation available nearby? Yes, public transportation is easily accessible from the hotel.

5. Do you provide maps and travel guides? We recommend using google maps in mobile.
    

Business Services
 

1. Do you have meeting and conference facilities? Not at present. We are evaluating the opportunity.

2. Is there a business center at the hotel? No. Normal requirements like Photocopy, Wi-fi etc. available.

3. Do you offer secretarial services? No

4. Is there high-speed internet available? Yes, high-speed internet is available throughout the hotel.
    

Dining
 

1. What dining options are available at the hotel? Room service / In-room dining options available.

2. Do you have a restaurant on-site? No. We have kitchen & In-Room dining available for Hotel Guests only.

3. Do you offer vegetarian options? Yes, we offer a variety of vegetarian as well non-veg food options

4. Is there a bar at the hotel? Bihar Govt has prohibited any Bar or Alcohol consumption across the state

5. Do you offer in-room dining? Yes, in-room dining is available till 10:00 PM.

6. Can you accommodate dietary restrictions? Yes, please inform us of any dietary restrictions, and we will do our best to accommodate them.
    

Events and Celebrations
 

1. Do you host weddings and events? No.

2. Do you offer event planning services? No

3. Is there a banquet hall at the hotel? No.

4. Do you provide catering services? No.

5. Can I book the entire hotel for a private event? You can book all available rooms, as per group booking policy and group handling convenience fee as 10% of total booking cost.
    

Transportation
 

1. How far is the hotel from the nearest airport? The hotel is approximately 110 Km from Deoghar Airport & 130 Km from Patna Airport.

2. Is there a railway station nearby? Yes, the nearest railway station is Lakhisarai 1.5 Km away & Kiul junction is 5.5 Km

3. Do you offer airport transfers? Yes, we offer paid airport transfer services.

4. Is there a car rental service available? Yes, we do provide car rentals for our guests.

5. Do you provide parking for guests? Yes, we provide free parking for our guests.

6. Do you provide Driver’s accommodation? Yes, we provide drivers accommodation and its free.
    

Technology
 

1. Do you have smart TVs in the rooms? Yes, all rooms are equipped with smart TVs.

2. Do you offer digital check-in and check-out? Yes, we offer digital check-in and check-out options, and we truly encourage you to use it.

3. Is there a guest portal for information? Yes, we have an in-house informatory guest portal helping you to manage your profile, send requests, send stay amendments etc.